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Order Pickups | New Directions Aromatics

ABOUT US · ESTABLISHED 1998 · TORONTO, CANADA

The defining ingredient company for the

products you create.

Ethically sourced essential oils, cosmetic bases, fragrances, and botanical extracts — supplied to the creators, formulators, and manufacturers who prize the quality of their finished goods.

Open cardboard box with packing materials and items inside.

MISSISSAUGA WAREHOUSE

Order Pickups

All orders must be placed online, and you should wait to receive an email confirmation before coming to pick up your order.

Open cardboard box with packing materials and items inside.

MISSISSAUGA WAREHOUSE

Order Pickups

All orders must be placed online, and you should wait to receive an email confirmation before coming to pick up your order.

Open cardboard box with packing materials and items inside.

MISSISSAUGA WAREHOUSE

Order Pickups

All orders must be placed online, and you should wait to receive an email confirmation before coming to pick up your order.

Pick-Up Hours:

Monday to Friday — 9:00 a.m. to 4:00 p.m. (EST) Closed weekends and statutory holidays.

Bring with you

A photo ID and the credit card used for payment.

When Picking Up Your Order:

1

Bring a photo ID and the credit card used for payment.

2

Upon arrival, enter through the main building entrance foyer.

3

Go to the reception window (ring the bell if unattended) and provide your order details.

4

The receptionist will confirm your order and give you the pick-up order document.

5

Take the document, exit the building, and proceed to Dock No. 4 (at the back of the building) as instructed by the receptionist.

When Picking Up Your Order:

1. Bring a photo ID and the credit card used for payment.

2.  Upon arrival, enter through the main building entrance foyer.

3.  Go to the reception window (ring the bell if unattended) and provide your order details.

4.  The receptionist will confirm your order and give you the pick-up order document.

5.  Take the document, exit the building, and proceed to Dock No. 4 (at the back of the building) as instructed by the receptionist.

PLEASE NOTE

Important

5 business days

Orders must be picked up within 5 business days of receiving your confirmation email.

Restocking fee

Unclaimed orders will be canceled, and a restocking fee of $10 or 20% of the order value (whichever is greater) will apply.

$100 minimum

Effective July 1, 2025, only orders of $100 or more will be eligible for warehouse pickup.

NEED A HAND?

We're here to help.

Questions & support:

Bulk sales inquiries:

NEED A HAND?

We're here to help.

Questions & support:

Bulk sales inquiries: