Orders
Ordering Guidelines
1. Please place your order online via our website
2. We update our website on a daily basis. Due to the volatile nature of the essential oils market, our price commitment is limited to the date on which the order was placed.
3. At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.
4. There is NO Minimum Order Policy.
5. Any orders over $5,000.00 must be paid by Wire Transfer, Certified Cheque, or Direct Deposit.
6. Customers placing a first-time order over $500, with different billing and shipping address, using a Credit Card payment method, are required to fill out a Credit Card Authorization form, and send back a copy of the completed and signed form. This form is automatically sent to the customer by automated e-mail.
7. Please ensure that all orders are accurate prior to finalizing and submitting them online.
8. Once an order has been confirmed we will not accept any additions or deletions.
9. All orders must be checked immediately upon receipt so that any discrepancies may be addressed. In the event of an error, a photograph of the product with its label and lot number clearly showing should be immediately sent to support@newdirectionsaromatics.com with your Order number.
Pickup Orders
1. Pick-up orders are on a pre-paid basis only.
2. Customers will receive an e-mail confirmation of the date and time for pick-up once the order is ready. Please refer to our In-Store Pickup Instructions.
3. Exchanges and refund are not possible on the spot.
4. Orders must be picked up within 5 Business days after pick up confirmation e-mail sent to the customer, otherwise Order will be cancelled with $10 OR 20% restock fee whichever is greater if not picked up within time frame.
Order Cancellations
Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 20% restocking fee.
Discounts & Coupons
1. A site-wide discount of 5% will be applied to all pre-tax orders over $1000. This discount will still be applicable during special promotions and sales for up to a maximum of 15% off your total order. Site-wide discounts do not apply if you take advantage of payment terms.
2. Only one coupon will be accepted per order per household.
3. Coupons and special promotions can only be applied to orders made on the dates during which the coupon is in effect.
4. Site-wide discounts, coupons and special promotions are not applicable to the following SKUs:
Abyssinian Carrier Oil – RBDW: 1 gal/4 L; 5 gal/20 L; 418 lbs/190 kg
Coconut Organic Carrier Oil (Refined): 1 gal/4 L; 5 gal/20 L; 418 lbs/190 kg
Jojoba Golden Carrier Oil: 1 gal/4 L; 5 gal/20 L; 396 lbs/180 kg
Jojoba Golden Organic Carrier Oil: 1 gal/4 L; 5 gal/20 L; 396 lbs/180 kg
Medium Chain Triglyceride – MCT 60/40 Oil: 5 gal/20 L; 418 lbs/190 kg
Special Promotions
1. From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
2. Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 15%.
Payment Methods
1. All orders are prepaid; payments will be taken before an order is processed, packed and shipped.
2. We accept Visa, MasterCard, American Express, Pay Pal, Direct Bank Transfer, and Wire Transfer. We do not accept prepaid credit cards.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
For Direct Deposit Payments, customers are encouraged to fax us a copy of the confirmation of payment to (905) 362-1926.
3. We accept credit card for payments up to $10,000.00. Orders over $10,000.00 must be paid by Wire Transfer, or Direct Deposit only.
Canada Sales Tax
All taxes are based on shipping address.
As of July 1st 2010, no company in Ontario will be tax exempt.
Customers in provinces that participate in HST will be charged their respective rates:
▪ New Brunswick - 15%
▪ Newfoundland & Labrador - 15%
▪ Nova Scotia - 15%
▪ Ontario - 13%
▪ Prince Edward Island - 15%
Customers in provinces that do not participate in HST will only be charged 5% GST - Alberta, BC, Manitoba, Northwest Territories, Nunavut, Saskatchewan & Yukon.
Starting September 2019; orders shipped to Quebec, GST 5% and QST 9.975% will be charged unless QST No. is provided to waive the QST.
Customers who are picking up orders must pay Ontario's 13% HST even if they are not from Ontario. The taxes will be charged when the orders is processed.