Other Legal Notices
Customers with Disability
At New Directions Aromatics, we believe that treating all people with individual respect and courtesy is the core of excellent Customer Service. To ensure this, active steps have been taken to accommodate the needs of customers with disabilities by offering accessible services and facilities that provide equal opportunities without discrimination. We place a lot of importance on this.
Here are a few steps that we have put in place to ensure that:
Training
All our Customer Service agents have been trained to communicate effectively, and to provide assistance to treat people with disabilities and treat them with the utmost respect and consideration.
Communication
The manner in which we communicate, from the moment a customer steps in, clearly demonstrates the importance we place on serving all customers equally. A person's special needs are respected and taken into consideration when communicating with them.
Service Animals and Support People
We welcome our customers who are in need of support people and guide dogs or other service animals.
Designated Parking
Designated parking spots for the disabled are reserved for the exclusive use of those who have the Accessible Parking Permit displayed on the dashboard of the car.
Assistive Devices
We welcome our customers to use their own personal assistive devices such as wheelchairs and walkers. Our facility is suitably equipped.
Wheelchair Accessible Washroom
We welcome customers who would need the use of a wheelchair-accessible washroom. Our facility is suitably equipped.
Documentation
Documents required by the Customer Service Standard are available upon request.
Temporary Interruption of Services
If at any point in time, we are temporarily unable to offer these special services to assist customers with disabilities, we will provide advance notice of this interruption.
Feedback
If you feel that these standards have not been maintained, please let us know by email support@newdirectionsaromatics.com, phone 1-877-255-7692, or you contact us by mail at:
New Directions Aromatics
6781 Columbus Road
Mississauga, L5T 2G9